Thanks for your comment, but I fear you’ve been focusing on one or two articles and not looking around my site more widely (Not a problem, there’s a lot here now).

So you’ll find plenty of constructive and positive comments and recommendations. I make a point of doing it because it’s not done enough by us as a nation.

Here’s a selection:

http://www.leyton.org/diary/2007/01/06/positive-recommendations-quiggs-of-glasgow/
http://www.leyton.org/diary/2008/04/08/clay-pigeon-shooting/
http://www.leyton.org/diary/2006/02/26/workmen-recommendations/
http://www.leyton.org/diary/2007/03/20/two-fat-ladies/

But yes, negative ones feature when I feel it’s merited. As a nation we make a point of grumbling, but don’t seem to do much with it. Doing so helps companies buck up their act. Here’s one example of a company that seems oblivious:

http://www.leyton.org/diary/2007/11/15/further-artisan-furniture-delays/

And another couple, first where a company sat up and took notice about the points (I met up with a representative and gave my view), and another where they followed through on a satisfaction promise which eased my concern.

http://www.leyton.org/diary/2006/11/09/my-sick-imac/
http://www.leyton.org/diary/2005/06/03/select-service-partners-come-through/

Rough Edges are all very well, and I’ve had plenty in my time, but when I’m paying for something I expect a solid service and don’t see why writing about my experiences when that does or doesn’t happen is a bad thing.

r.