So here’s a dilemma. I’ve recently had a sizeable (hundreds of pounds) credit made to a personal bank account. Nice, only thing is I’ve no idea who made it or where it came from.
Naturally I reported it to the bank. I’m good like that. But I was rather surprised to hear that, largely, they’re not really that interested. They seem content to leave the money where it is (ie. in my account), despite my protestations that it’s not a deposit I recognise. They go so far as to ask for £10 in order to retrieve the paying in slip to check things, which I really don’t understand.
From their perspective at least they’re trusting their computer systems to have put money where it’s intended. From my perspective I don’t recognise the deposit and so - presumably - somebody else has deposited the money incorrectly in to my account. But, and here’s the rub, why should I risk £10, to perhaps ‘correct’ the banks mistake. Surely it’s the banks responsibility to investigate such a queried transaction? Helpfully (or not) they’ll refund the £10 if it’s found to be their mistake.
So, the best I can expect is to “lose” this unexpected deposit and get the £10 charge back as it’s “their mistake”. The “worst” is that it is a valid deposit and I’ve just wasted £10. My only doubt is that perhaps it’s an old deposit that’s been stuck in the system (Although we’ve no stubs for that amount in the last few years), or that having recently re-mortgaged it’s something to do with that. All that said the credit source is such that I don’t think any of this is likely.
An unrelated variable in all of this, which is at the back of my mind, is that I recently lost a not entirely dissimilar amount of money when a client I’d done a small piece of work for went in to liquidation, leaving my invoice unpaid. Whilst the amount is broadly comparable to the amount owed, they (as with all my clients) don’t have the details of this particular bank account: So I’m entirely certain it can’t be that. Atheist that I am, I’ve no truck with “karma” or “what goes around, comes around”, but I can’t help but feel it’s something in the way of compensation!
I like to think I am a moral person. But my key issue here is why should the obligation be on me to fork out/risk money to correct what I am 95% certain the bank’s (or somebody else’s), mistake? They’re insisting it’s correctly deposited, so could it just be a kind benefactor or my forgetfulness? Am I being a muppet to query this? Should I even be concerned? Especially given the bank is supposed to be well behaved? Finally, the bank remained silent on my question about how long it is that they can take the money back if they get a legitimate complaint about a missing deposit - and what if they demand the money back a year down the road, despite my actions so far?
Your thoughts appreciated. Or even just a click on my wizzy new “advisory poll” feature
Should I spend £10 to retrieve the paying-in slip?
- No - You’ve already done enough (64%, 7 Votes)
- Yes - Do all you can (18%, 2 Votes)
- No - Finders keepers (18%, 2 Votes)
- Don’t know (0%, 0 Votes)
Total Voters: 11
Update 6/Dec/07 :: More detail in my comment, but it turns out it was a refund from our old mortgage provider. Strange way of going about it (the supposed source of the credit does not make sense), and still raises a few concerns about how my bank handles queries like this.

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